Your simple guide to getting better care

Getting care should be easy. We’re here to help you stay healthy. Missed checkups or skipped refills can turn into bigger problems. The good news? Small steps can help a lot. Here's a simple guide to get the care you need. 

Use your member site  

Through your member site at ibx.com/login, you can: 

• Check your ID card 
• Find doctors 
• Learn about your benefits, and more 

Find the right providers 

Looking for a doctor, a dentist, an eye doctor, or even a pharmacist? IBX makes it easy to search for trusted in-network providers by name, location, specialty, or procedure using the online Find a Provider tool a ibxmedicare.com/providerfinder. 

Start with a care plan 

A care plan ensures you and your doctor stay on track. It can help you keep on top of: 

• Tests and screenings you need 
• Follow‑up visits to schedule 
• Medications you are taking 

Get care where you need it 

You have choices for where to get the care you need, like:  

• In-person visits at providers’ offices or an at-home personal health visit¹
• Telehealth (care by phone or video) 
• Telemedicine through Teladoc Health²

The type of care you are looking for can help you decide which is best for your needs. 

Keep everyone in the loop 

Keeping all your providers updated on your care is key to getting the best care. Tell each provider you see about: 

• Other doctors you see 
• Symptoms you experience 
• Medications you take 

Keeping everyone informed helps you get the best care and avoid problems. 

Ask about patient portals 

Many doctors have online patient portals that they use to communicate important information. In these portals, you can: 

• See test results 
• Send messages and ask questions 
• View your health records and visit notes 

Ask your provider if there are any patient portals you need to sign up for while seeing them. 

Connect with your pharmacist  

If your plan has prescription drug coverage and you take medications, your pharmacist is a trusted resource and medication expert. Asking the following questions can help you feel confident and avoid surprises: 

• Should I take this with food or on an empty stomach? 
• What side effects should I watch for? 
• Will this interact with my other medications or supplements? 

Stay supported between visits 

If you need support in between visits, our Registered Nurse Health Coaches are available to answer questions, help manage chronic conditions, and support your wellness goals, available at no cost.³ You can reach them at 1-855-332-3102 (TTY/TDD: 711) 24/7.  

Care from home: What you need to know 

What is telemedicine? 

Telemedicine refers to care provided through Teladoc Health², IBX’s dedicated telemedicine platform. 

With telemedicine, you connect by phone or video with designated providers at $0 copays for nonemergency medical, behavioral, and dermatology care. 

What is telehealth? 

Telehealth* is a virtual version of an in-person visit with your health care provider. These appointments are done by phone or video using your provider’s system.

What is a personal health visit? 

You can also get an at-home personal health visits³ at no cost. This visit can help you stay up to date with your health care between your regular doctor appointments. It’s not a substitute for your doctor’s appointments. Learn more at ibxmedicare.com/phv. 

¹Independence Blue Cross has contracted with ComplexCare Solutions, an independent company and affiliate of Inovalon, Inc., to perform personal health visits for Independence Blue Cross members. ComplexCare Solutions is a business associate (as defined by the Health Insurance Portability and Accountability Act (HIPAA)) of Independence Blue Cross and ibxmedicare.com will maintain the confidentiality of all Protected Health Information (PHI). 03/2023. 

²Teladoc Health and the practitioners accessible through Teladoc Health are independent companies and contractors not affiliated with Independence Blue Cross. Always consult a physician or qualified health care provider with questions about a medical condition.

*Telehealth refers to virtual versions of in-person appointments through your own provider. Not all services can be provided through telehealth, and not all providers are able to provide telehealth. Telehealth visits will have the same copay as that type of visit would have if you had that appointment in person.

³You have the right to opt in or out of these services. Simply advise your Health Coach or case manager at any time if you wish to end your relationship with them. You may also call the number on the back of your member ID card and ask that you not be contacted by a Health Coach in the future. 

Independence Blue Cross offers PPO, HMO-POS, and HMO Medicare Advantage plans with a Medicare contract. Enrollment in Independence Blue Cross PPO, HMO-POS, and HMO Medicare Advantage plans depends on contract renewal. 

Website last updated: 05/18/2026 

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